1. What material are Fine Array jewellery pieces made of?
Polymer clay, 925 sterling silver and stainless steel findings.
2. What is Polymer Clay?
Polymer Clay is an art medium composed of polymers, resins, colouring agents and fillers. It is almost like polyvinyl chloride (PVC) base. It is known for its versatility, pliability and simplicity to work with.
3. Will Polymer Clay break when I drop it on the ground?
Polymer Clay is an incredibly versatile medium. It is a popular material for bead making because it is easier to work with than glass (no open flame required). Also, it is less likely than glass to break or chip, and even very large polymer clay beads weigh very little, which makes them comfortable to wear.
4. How should I store and care for my jewellery?
Store each of your jewellery in a cool dry place, away from direct sunlight, preferably in a box or a separate compartment. This is to prevent from scratches from sharp objects. We recommend storing your jewellery in the jewellery box, which comes with your purchase.
Use a silver polishing cloth to polish 925 sterling silver earrings and jump-rings to remove dirt and tarnish.
5. I have sensitive skin, is your jewellery suitable for me?
Our jewellery is hypoallergenic and the materials we use are gentle to the skin. However, if you have particularly sensitive skin, do consult your doctor first. We recommend keeping your jewellery clean, as we will not be responsible for allergic reactions caused.
6. An item I want is sold out. What should I do?
Please drop us an email at email@example.com and we’ll further assist you from there.
7. I have customized a pair of earrings/a necklace but it doesn’t look like what I had in mind. Can I change?
We only allow a one-time change (redo) for customized pieces. Please do understand that handcrafted pieces are not constant in every individual pieces created. No individual earrings/necklaces are alike or duplicated; hence, we seek for your understanding as we try our best to achieve the design that you wanted. However, we’ll try our best to achieve the design you have in mind.
Shipping and Packaging
1. What are the available mode of payment?
We accept Paypal payments only. Paypal payments include all credit cards as well as Paypal accounts.
2. How long does shipping take?
Local (Singapore): 3 – 5 working days (from the day of dispatch) via Registered Postage
Rest of the World: Dependable on individual country’s custom processing
3. How is my purchase being packaged?
We package each product in a jewellery box cushioned with sponge, bubble wrapped to prevent any damages during delivery.
4. Do you accept returns?
Due to hygiene purposes, we do not accept returns.
5. Where do I track my package?
For local (Singapore) and international, you may track your parcel here.