Fine Array is a company registered in Singapore. If you have queries relating to the TOS, please email us at firstname.lastname@example.org.
The TOS may be modified from time to time without prior notice, please check this page regularly to review the updated TOS.
1. PURCHASE AND DELIVERY
· Kindly ensure you have selected the correct item(s) before checking out.
· Due to hygiene purposes, we do not accept exchanges in the event when wrong colours/item(s) are selected, or if duplicate orders are placed.
· Kindly ensure full and correct address is stated. We are not liable for incorrect details provided by customers.
· Orders will be taken in and shipped out within 3 – 5 working days, upon payment verification.
· Mailing days will be on weekdays only, excluding weekends and public holidays. Kindly note that dispatch times may increase during high demand periods.
· We reserve all rights to accept or reject any order(s).
2. PRICES AND PAYMENT
· All prices on www.fine-array.com are in Singapore Dollars ($).
· We accept PayPal payments only. PayPal payments include all credit cards as well as PayPal accounts.
· Kindly make payment directly via the PayPal pop up after carting out. Immediate payment is required. Please do not click “back”, cancel or refresh at any point, as it will mean payments are not synced on our server, and your order may be cancelled. PayPal verifies payments made via PayPal automatically. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) are only secured upon submission of payment.
· To place an order with Fine Array, kindly select the correct product(s) in the correct colours before completing the check out process.
· You shall be responsible for ensuring the accuracy of all orders. In the event that an incorrect product/colour is ordered, Fine Array shall not be held liable to amend/cancel/combine any confirmed orders.
· Kindly ensure that the shipping address provided at check out is valid and correct. Fine Array shall not be responsible for failed deliveries caused by the provision of incorrect/incomplete addresses.
· Upon order confirmation, please allow 24-48 hours to process and pack your parcel. Your parcel will then be dispatched to our local courier for delivery.
· Orders will only be processed after payment is received. We reserve the right not to process orders when payment has not been made.
· We ship worldwide. All of our orders are shipped on business days (Monday to Friday).
Registered postage: $3.50
Free registered postage above spending $70.00
Delivery time: 2 – 3 working days from dispatch of order
Malaysia & Brunei: $6.00 (Delivery time: 4 to 6 working days from dispatch of order)
Rest of the world: $12.00 (Delivery time: 6 to 12 working days from dispatch of order)
Free registered postage above spending $120.00
· In the case that your address has been provided wrongly, Fine Array will not be liable for the cost of redelivery. No refunds will be given in the event that the package was returned to us due to incorrect address provided by buyer. An additional $3.50 (on top of the cost of the item(s)) will be charged to process your order again.
· For shipments outside of Singapore, please note that the above shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.
5. INTERNATIONAL DELIVERY
· The estimated delivery period stated above under “Shipping” is just an estimate. In the case that the actual delivery period exceeds the estimation stated, Fine Array shall not be held liable for any monetary/physical/emotional damages caused by the delivery delay.
· Any custom, taxes or import duties imposed are determined by the customs agency within the destination country. As we have no control over such situations, the payments of these charges and taxes are the sole responsibility of the customer and will not be reimbursed by Fine Array.
· It is your responsibility to bear all applicable custom charges and cost of return shipping back to Fine Array including shipments that are refused by you at delivery.
· In the event that your package is returned to Fine Array due to an incorrect/invalid address or if the package is unclaimed at your local postal office, you will bear full responsibility for the shipping charges necessary for a re-shipment. In such cases, a return or refund is strictly prohibited.
6. DISCOUNT/PROMOTION CODES
· If you have a discount code, please input the code before checking out for discount to be valid. Orders cannot be cancelled where discount codes are not being inputted at point of purchase.
· They can only be redeemed through our Site.
· Discount codes may or may not have an expiry date.
· Discount codes cannot be used in conjunction with any other offer or promotion.
Fine Array reserves the right to change these terms and conditions, or to withdraw or deactivate any Discount/Promotion Codes for any reason, at any time without notice.
· In the event where you have received the incorrect item(s), we will require them to be mailed back to us via registered postage. Kindly email us before mailing out on your own accord so that we could advise you further.
· An exchange of the same item will be done if the item(s) sent to you is defective. Please note that claims of defective/incorrect items must be supported by photo evidence and must be reported within 2 days upon receiving the item(s). Whether item is eligible for an exchange/return will be determined based on discretion by Fine Array. The refund amount, if any, will be given as store credits. A full refund (for defective items)/store credits will only be issued once the items are received and verified to be in the state which is eligible for refund/credits.
Please note that Fine Array reserves the right to reject any requests for returns or exchanges.
8. ACCURACY OF CONTENT
· We take every care to ensure that the description of our products are correct at the time of publication. Please allow slight variation of colour caused by the browser software or computer system. We make the best effort to capture the most accurate colour and display on our website.
· Such situations are out of our control and we cannot be held responsible for purchases made with the wrong perception of colours.
· Security is very important to us at Fine Array, and we’re committed to ensuring your privacy by respecting the confidentiality of the personal information that you may provide us through the website. We generally receive information directly from you when you place an order with us – such information includes your name, address, email address, contact number and credit card details. Please be assured that such data will be used solely to facilitate site management and the execution of orders. We will not disclose any information regarding our customers to any third parties apart from where it is part of providing a service to you – this includes arranging for a product to be sent to you, carrying out credit and other security checks for the purpose of customer research, or when you have given us your permission to do so.
· If you prefer not to receive marketing emails from fine-array.com, please let us know by clicking on the ‘Unsubscribe’ link within any marketing email you receive from us.
10. TECHNICAL ISSUE
· Kindly drop us an email at email@example.com and we will proceed to close your account for you.
Fine Array reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above Terms & Conditions listed. If you have any enquiries regarding this, do email us at firstname.lastname@example.org.